Careers with Garaga

Career Opportunity > Customer Service Representative

Have experience in Customer Service?
You care about your customers and like learning new technical information?
This career opportunity is for you!

You enjoy providing an excellent customer experience as part of a professional and cohesive team. You are well‑known for your organizational skills and willingness. You might be the team player we are looking for!

Are you looking for a generous company, both in terms of salary and benefits? A modern company, with useful technological tools that make your work easier? A family‑owned Canadian business that has strong family values and walks the talk? A company in very good financial health and experiencing a lot of growth? Apply now! You'll have it all with Garaga!

YOU WILL BE HAPPY WITH US!

For over 35 years, Garaga has been manufacturing garage doors to meet the industry’s highest standards. We are known for the reliability and quality of our products along with the impeccable service provided by our employees.

As our customer service representative, you will be responsible receive and process incoming orders for overhead doors, parts, and merchandise. You will also be informing customers of receipt, prices, shipping dates, delay and preparing quotes.

JOB SUMMARY:

  • Starting date: As soon as possible
  • Job Type: Full-time, Permanent
  • Regular Hours of Work: 40 hrs./ week, Monday through Friday, 7:30 a.m. to 4:30 p.m.
  • Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee assistance program, Flexible spending account, Health insurance, Life insurance, Paid time off, Referral program, Retirement plan, Vision insurance. Company pays 70% of benefits after 60 days.
  • Garaga’s Mid America manufacturing plant: Ponca City, OK

Our Customer Service Representative Key Responsibilities:

  • Enter and approve orders from customers received by phone, fax, or email the same day they are received. Main daily task is data entry of orders.
  • Input and properly process orders once entered
  • Answer all incoming customer calls providing professional assistance and service in addition to follow-up, as needed; insuring needs of the customer are met
  • Check and respond to emails throughout the day
  • Transfer calls and take messages
  • Quote customer price, discount, and availability as requested within 24 hours of request
  • Respond to expedite requests received from customers
  • Obtain customer technical information or request special quotes if necessary
  • Confer with management or Customer Service Claims Rep to resolve problems or issues
  • Attend training and assist new employees with training
  • Follow-up and assist co-workers in completing daily tasks

The Customer Service Representative Profile we are looking for:

  • Excellent judgment and discretion
  • Able to handle multiple priorities simultaneously and meet deadlines
  • Being able to remain calm and professional in a busy environment
  • Detail oriented and recognize problems
  • Able to identify possible problem causes and resolve routine problems
  • Team player with a "can do" attitude that can work in a fast-paced
  • Friendly, courteous, service-oriented, professional, and outgoing

Education & Experience of the Customer Service Representative we’re looking for:

  • High school degree or general education degree (GED)
  • 3 to 5 years related experience and/or training
  • Equivalent combination of education and experience will be considered
  • Experience with 10 Key knowledge, Microsoft Windows, and Excel
  • Excellent time management and prioritization skills.
  • Preferred knowledge of Inventory Management software in order processing and customer service in the manufacturing environment.

+Discover why Garaga is such a great employer

Customer Service Representative

Apply now!

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GARAGA & MID-AMERICA, The Advantages That Come with A Just‑Big‑Enough Company, and the Cohesion, Respect & Fellowship of a Small Enough Team.
The Best of Both Worlds.

Just Big Enough

Strength in numbers and experience! The Great Garaga Team is more than 1200 people and 4 facilities. A family business that has been thinking big for over 35 years. HR experts and managers who care about your happiness at work.

We are improving constantly improving. Welcoming people who have developed tools and methods to integrate people on a personal level.

A company culture of generosity, respect and recognition.

BECAUSE WE CARE ABOUT YOUR HAPPINESS – NOW AND IN THE FUTURE

  

Generous HEALTH & WELLNESS BENEFITS: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee assistance program, Flexible spending account, Health insurance, Life insurance, Paid time off, Referral program, Retirement plan, Vision insurance. Company pays 70% of benefits after 60 days.

   

A GROWING company: Our sales and production are going extremely well, even with the COVID‑19 situation. No slow down. No part time jobs. Permanent, year‑round jobs.

But Small Enough to Care!

To build relationships, have fun, not too much hierarchy, but with advancement and challenges. We know you as a person.

We are looking forward to getting to know you. Our Warehouse Team is committed to helping you with your new duties.

DESIGNED FOR YOUR HAPPINESS AND WELL-BEING EVERY DAY

  

Strong team work ethics: Our management team is open to coaching and guidance on developing positive employee relations. Our head office gives us the budget, the tools, and the space we need to get things done and to develop friendly relationships both in the office and with customers.

  

Top-notch digital tools. Everything at Garaga is designed to help people do their jobs well. In the plant as well as in the office. Extranet with quoting and ordering for dealers. Automatic production start-ups. We've been fine-tuning our systems for 20 years now. So, you can concentrate on what is really important in your job: relationship with the employees.

Physical Demands of the Customer Service Representative position

  • While performing the duties of this job, the employee regularly works in a manufacturing environment and in an office setting.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Must be able to access and navigate all areas in the facility and access all machinery.

  Diversity. Inclusivity. Collaboration. Garaga is an Equal Opportunity Employer.