Top Notch Compant and Service
I have used Hicklin Doors several times the past few years and they impress me each time they have been out. For one they are extremely quick for service calls. The thing that I love the most about… Read more I have used Hicklin Doors several times the past few years and they impress me each time they have been out. For one they are extremely quick for service calls. The thing that I love the most about Hicklin is how patient, kind and thorough they are at explaining the problem and cost. This time I decided to order a new garage door because it was time, however, I never felt pressured to buy a new door. I was given all the info I needed to order the right door for me.
Cody - Saturday 12/18
Cody was very professional during the visit; he explained what the issue was; the work that needed done and the options I had. He was up front and clear on the costs of the repair. He did quality and… Read more Cody was very professional during the visit; he explained what the issue was; the work that needed done and the options I had. He was up front and clear on the costs of the repair. He did quality and professional work on our door and got us up and running. Would highly recommend to friend or neighbors needing garage repairs. Thank you Cody!
Title
Good experience
Garage Door Opener
Cody did a great job troubleshooting our existing (old) opener telling us it was probably the motherboard. A 15 year old opener was replaced with new Liftmaster and works great!
Poor Customer Service
Do not use them. I have had an appointment for almost a week. The morning of said appointment (10 am) I get a notice of cancellation. With having limited time off and have to request time off…
Read more
Do not use them. I have had an appointment for almost a week. The morning of said appointment (10 am) I get a notice of cancellation. With having limited time off and have to request time off ahead. Just can't reschedule at a drop of a hat. Was informed the installer called in sick. So I guess this company only has one installer????
So when I had explained my situation to them they are rude in the response and wanted me to give access to my garage and house to a stranger? lol
Company response:
Hi Allen, The fact is, we have incredible customer service as expressed by the vast majority of our customers. We do everything possible, and go above and beyond to satisfy our customers when at all possible. In your case, you are being completely unreasonable so it was not possible to meet your demands. We had a service technician call in sick today which was the employee assigned to provide your service this morning. Because of this, we were forced to reschedule your service, along with the other customers that were on his schedule today. Every single customer was completely understanding about the situation other than you. We cannot simply add more work to other technicians schedules for the day because their schedules are already full for the day. Furthermore, the service you requested is a non-emergency issue. For the safety of our staff and our customers, we cannot allow or demand that sick employees come to work considering the possible spread of COVID-19.Great work!
Staff got Cody out to help us out on short notice.
Hicklin Garage Doors Des Moines
Ames, Iowa
USA
Phone: 515-608-5547
- Residential
- Commercial
Payment methods:
AccordD, American Express, Check, Cash, Discover, MasterCard, Visa
If your door runs into problems, their technicians will be there to inspect in a timely matter. With their fully-equipped service vehicles and their knowledge, they will have everything in hand at your location to fix, replace or lubricate any damaged parts.
Hicklin Garage Doors Des Moines is small enough to serve each customer personally and large enough to take care of any garage door project. To benefit from their services and stop worrying about your garage door, get in touch with them today at 1 (877) 248-8388 and they will be happy to answer any questions you may have and find solutions!
