defect door

11 August 2021 , ROBERT , Ontario

its been 2 months since install of defecting door windows, called today & phone associate who said before "she doesnt appreciate to be hung up on" hung up on me. no one has information… Read more its been 2 months since install of defecting door windows, called today & phone associate who said before "she doesnt appreciate to be hung up on" hung up on me. no one has information of my windows, Laura has that info and of course is not in today were the replacement windows and matching weather strip even ordered? ironically my friends today had the WRONG DOOR INSTALLED on their garage. this prompted me to call about my parts

Company response:

As I explained to you there is a nation wide shortage on many Garage Door parts at this time. Once the product arrives we will contact you and make arrangements to get the parts replaced at your earliest convivence. I was off for the day but did come into the office to get you as much information as I could the same day. I also called and texted you from my personal phone so that you were able to contact me at any time. I sent you copies of the email we sent to our vendor as per your request showing that we did order the parts the same day we found out about the damages. Your review seems to have left out that we are continuously working to rectify this issue with the manufacturer. Thanks, and I look forward to meeting with you on Monday to discuss this further.

Excellent service

16 June 2021 , Fred , Ontario

Called for service to a broken spring. Technician arrived within an hour, completed repair within an hour. He was pleasant, skilled and completed work to our complete satisfaction.

Company response:

Thank you for your kind words. We have a great staff.

Poor customer service

10 June 2021 , Robert , Ontario

Door installed last week. Defects on the door and the glass inserts and a rickety install. Sales agent Terry promised to come out Monday. One excuse after another. Still no Terry nor resolution.… Read more Door installed last week. Defects on the door and the glass inserts and a rickety install. Sales agent Terry promised to come out Monday. One excuse after another. Still no Terry nor resolution. Apparently as of today June 10, 2021, there is an 18% increase in door prices. He’s busy hustling sales in order to get his commission and bonus checks. He could care less that I’ve paid in full and have a faulty door and install.

Company response:

I am sure this email was sent prior to our conversation on Friday. Terry had to go for his vaccine on Monday, therefore we sent a different sales person Dan. Dan took pictures of the damages from the supplier and advised you that the replacement parts would be ordered right away (and they have been). I apologies for the misunderstanding, Terry was unaware he had to call you as Dan had taken over Monday and then worked out of town until Friday. Terry was not busy hustling sales on Thursday, he was busy calling his customers letting them know about the increase to try and save them money (he would have done the same for you had you not had your door ordered before the increase). We will be out to replace the damaged parts as soon as they arrive. Our customers are and will always be our top priority.

Liars

05 December 2020 , Rick , Ontario

Liars and will scam you if they can. Would no recommend to my worst enemy.

Company response:

This customer used us over a year ago. I tried contacting the customer and got voice mail. I left a message hoping he calls back to see what the problem was.

Awesome Experience - Kudos to the installers

20 October 2020 , Phil , Ontario

Just wanted to thank Dor-Co for the experience from sales to the install. Special thanks to Corey and Warren for taking care of the issues, clean-up and professionalism.

Company response:

Thank you for your kind words we are very lucky to have such a great staff.

Outstanding customer service

17 October 2020 , Kristen , Ontario

I wish to thank Laura and Jeff for their outstanding customer service. There was a bit of confusion in regards to my interest in purchasing a garage door. Their generous response exceeded my… Read more I wish to thank Laura and Jeff for their outstanding customer service. There was a bit of confusion in regards to my interest in purchasing a garage door. Their generous response exceeded my expectations and I think that deserves public recognition. I have just ordered a new door from them and look forward to seeing the beautiful results. Thank you for your outstanding commitment to customer satisfaction.

Company response:

Thank you for your kind words we are very lucky to have such a great staff.

Dor-Co Garage Doors

5340 Brendan Lane Oldcastle, ON CAN, N0R 1L0
Phone: 519-737-6915
Toll free: 1-800-590-4455
Fax: 519-737-1774

https://www.dor-co.com

Residential
Commercial

Payment methods:
Check, Cash, Debit, MasterCard, Visa

Opening hours:
Monday to Friday from 8 AM to 4:30 PM for Parts and 8 AM to 5:00 PM for Sales
Saturday: Closed (by appointment only)

Showroom:

Directions

Area served:

Essex County including Oldcastle, Kent County including Chatham and Lambton County including Sarnia

In need of a new garage door system? Contact Dor-Co Garage Doors, located in Oldcastle, Chatham and Sarnia, Ontario. Their team has been providing expert overhead door installations, repairs and maintenance since 1976. Their professional attitude and attention to detail has made them stand out from the competition.

Dor-Co Garage Doors has built a reputation for being the area’s best garage door dealer. Homeowners and contractors appreciate their great customer service and their high end products. Here at Garaga, we are proud to include Dor-Co Garage Doors in our network of Garaga Experts. Their staff is trained and certified to install all of our products according to the highest safety standards in the industry. For your convenience, they carry our full line of GARAGA garage doors as well as LiftMaster brand door openers. Their staff can help you choose the perfect overhead door system for your home or business.