Perfect.
5
14
Août
2018
,
Joe
,
Massachusetts
The doors are good quality and the installers we fantastic. Flawless install. Installer walked me through all the functions
Réponse de l’entreprise :
Thank you for the 5 star review Joe. If we can be of any assistance in the future, please give our office a call.
Excellent sevice
5
13
Août
2018
,
Patricia
,
Massachusetts
We had great help right from the start- in choosing the right garage door for us, the timeline, and the installation. All went as planned and the new garage door looks great!
Réponse de l’entreprise :
Thank You for the 5 Star review Patty. Please call our office if you need anything.
Beautiful doors
4
20
Juillet
2018
,
Jim
,
Massachusetts
The new doors are very nice and look great
new doors
5
12
Juillet
2018
,
charles
,
Massachusetts
the men did a great job came as promised and removed old doors and installed the new ones. they did a great clean up and removal of old doors explained what was done and how to care for them. the…
En savoir plus
the men did a great job came as promised and removed old doors and installed the new ones. they did a great clean up and removal of old doors explained what was done and how to care for them. the doors look awesome. thanks
95 King Philip St
5
05
Juillet
2018
,
Arthur
,
Massachusetts
From sales staff to installer, everyone did what they said they'd do and in the time time they said it would be done
Replacement Overhead Garage Doors
1
05
Juillet
2018
,
stephen
,
Massachusetts
What started out as a seemingly easy process with the previous installer seemed totally disrailed once we signed the agreement.
Here's some of the challenges:
- if you want to…
En savoir plus
What started out as a seemingly easy process with the previous installer seemed totally disrailed once we signed the agreement.
Here's some of the challenges:
- if you want to match your house trim color add nearly a 50% uplift to the price and it takes weeks
- installers showed up late and not prepared - we had to complain
- we had to accept a substitute design for our door
- total cost was high
- office support is erratic and not helpful
overall, bad experience
Réponse de l’entreprise :
Hi Stephen,
We are very sorry to hear of your unhappy review of the recent installation of your garage doors. We originally quoted you a paint option that you declined and wanted to paint yourselves after we would drop the panels to you ahead of time, but then chose to have our company paint the panels for you, which does take time and a significant amount of space to do it properly, and is done in our Framingham painting facility. We are sorry of our installers arriving a little later than we scheduled as he needed to pick up a lift at another of our locations on the way, but we sent another of our installers to finish up your reframe/installation of your doors and installation was still completed same day. The substitute doors, as we explained to you, was an upgraded option, but offered to you for same price as originally quoted, as the manufacturer could only do that panel at that time due to a mechanical issue on one of their lines.
