Quick turn around when I got the car stuck in the garage
5
19
Juin
2014
,
Linda
,
Massachusetts
Yes, I did it, backed into the door while it was down. After feeling like a fool, I called to order a new door but more importantly I had to get the car out of the garage. staff was friendly,…
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Yes, I did it, backed into the door while it was down. After feeling like a fool, I called to order a new door but more importantly I had to get the car out of the garage. staff was friendly, understood the issue and got the door open so we could get to work. The new door selection process was easy, installation was easy and we are thrilled with the way the new door looks with the house. Second time using these guys and may do it again someday - but it can't be for the same reason
Réponse de l’entreprise :
Thanks for the positive review, Linda. Yes, it is very frustrating to do something like that and it doesn't matter that so many people do it too. We try to be of help as quickly as possible, so I am very glad that it all worked out. As you said, you might need us again, but hopefully NOT for the same reason!
VERY PLEASED
5
17
Juin
2014
,
DAVE
,
Massachusetts
Had a few choices in door companys to choose from so I picked
door services because of the style door they carried. I ended
up with a great package for two doors and openers and the
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Had a few choices in door companys to choose from so I picked
door services because of the style door they carried. I ended
up with a great package for two doors and openers and the
install and follow up were first rate
Completed without a hitch!
5
13
Juin
2014
,
Patti
,
Massachusetts
concierge service at work did a search for me for door replacement along with replacing wood boards around door. The sales person picked up immediately when I called and scheduled a date and showed up…
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concierge service at work did a search for me for door replacement along with replacing wood boards around door. The sales person picked up immediately when I called and scheduled a date and showed up on time! Estimate provided. Installation call came (ahead of schedule). Installers shows up when they said they would. Great job very professional (and I'm pretty sure they even swept up after themselves. My current garage openers worked perfectly too. Just an overall easy experience!
Good start but left me with bad experience
1
06
Juin
2014
,
Jeff
,
Massachusetts
On the install the tech said he didn’t have the right track and needed to see if they had it in their warehouse. The salesman was able to deliver the correct track. Got the door installed and they…
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On the install the tech said he didn’t have the right track and needed to see if they had it in their warehouse. The salesman was able to deliver the correct track. Got the door installed and they didn’t install it with the windows as requested. They said they had to come back and install that panel later. I would have needed to take another day off and move everything out of my garage again. I setup an appointment to have to have the panel installed. I had to cancel the appointment because I was using my garage to fix my bike and couldn’t move everything out. I told them to credit my invoice and send me a new correct invoice. They send me an invoice with a 30 days late fee charge for a mix up they did and charge me the tax on the full amount on the original invoice. I had to call them to have my invoice adjusted for the tax too and still waiting to hear back from them. I would never use this company or recommend them to anyone. The lack of communication is poor.
Réponse de l’entreprise :
Good afternoon Jeff,
We are sorry for the billing confusion and product confusion. We have used this as a training example to make sure we improve as we strive to provide great products and great service. Please fell free to call if you would like to discuss this in more detail.
Priscilla
Good Experience
1
19
mai
2014
,
Martin
,
Massachusetts
Sales person and installer were professional, informative and punctual. Installer was organized and left a clean work place.
Réponse de l’entreprise :
Good afternoon Martin,
I read your review with a bit of confusion. You gave us a "1" but said the salesperson and installer were professional, informative and punctual and that the installer was organized and left a clean work place.
Sounds like you were happy with the job done! Sometimes it seems not very clear when asked to rate something so I just thought I would check.
Thanks for being our customer!
None
5
15
mai
2014
,
Arnold
,
Massachusetts