door installation good-Home link programing bad
I am very happy with the doors and the installation of the doors. The problem was that four different people tried to program the Home Link feature with no success. I was told that I needed to order a… En savoir plus I am very happy with the doors and the installation of the doors. The problem was that four different people tried to program the Home Link feature with no success. I was told that I needed to order a special item to make Home Link work. This was not acceptable. I looked at the installation instructions an figured how to install Home Link. I showed instructions to installer and finally success.
Réponse de l’entreprise :
Good afternoon Henri, I am sorry there was confusion over the Home Link. Tony is a top installer and was unfamiliar with the operator you bought somewhere else. Thank you very much for showing him the instructions. Everything is a learning experience!Great Product and Service; Hank and the team are fantastic
Hank is a knowledgeable and informative salesman with a great grasp of customer service. He provided a perfect recommendation of the product needed and the install team delivered. The doors are top… En savoir plus Hank is a knowledgeable and informative salesman with a great grasp of customer service. He provided a perfect recommendation of the product needed and the install team delivered. The doors are top notch and work quietly and flawlessly as sold. Thanks Hank!!
Réponse de l’entreprise :
Dana I will be sure to pass on your kind words to Hank. And thank you for taking the time to post a positive review!Overhead doors
the installer was extremely professional and kind. I would definitely recommend this company to others
Great sales process but
Sales process was efficient and easy, excellent quality product. My only complaint was about the installation - arrived late on a Friday morning, left early and didn't finish the job. I had to… En savoir plus Sales process was efficient and easy, excellent quality product. My only complaint was about the installation - arrived late on a Friday morning, left early and didn't finish the job. I had to call to ask if and when they would be back to wrap up. Seemed like they were doing me a favor to come back on Monday and finish!
Réponse de l’entreprise :
Good morning Eric, As a company we need to hear the good and bad. Naturally, we want it all to be good! When it isn't, we use it as a teaching tool in the hope that the problem won't arise again. I checked with the service manager and he said at your job there needed to be some construction work. It was pouring rain and the installers knew they would have to go back to the shop for supplies and wouldn't be able to finish that day. I apologize that they didn't contact you in any way or leave you a note. I understand that you did reach the service manager who said someone would come on Monday. I apologize that your experience with the installation wasn't what you expected, but we are glad that the sales process with Bob Perry was "efficient and easy" and that you are happy with the quality product we are proud to be associated with. Again, please accept my apology. We truly hope that should you need sales/service in the future that you consider Door Systems, Inc.Door Systems Inc inspires our loyalty!
With our new garage doors expertly installed by Tony from Door Systems, Inc., we are completely satisfied and enjoying our installation each and every time we view the results.
Our salesperson,…
En savoir plus
With our new garage doors expertly installed by Tony from Door Systems, Inc., we are completely satisfied and enjoying our installation each and every time we view the results.
Our salesperson, Jack, was very personable and accommodating, though we truly respect that our installer, Tony, provided some last minute counseling in switching to his recommendation for utilizing a torsion-bar system for the garage doors. This choice had been mentioned by Jack for consideration, but Tony's advice was not equivocal in the least, and we appreciated, from his installer's perspective, how the torsion-bar system made much better sense, given all of the factors involved in our particular garage door installation. We further appreciated how Tony worked collaboratively with the related Door Systems Inc. personnel to enable this last minute change of decision to conclude with a timely installation as scheduled.
Thanks to all concerned for such good efforts on our behalf.
Réponse de l’entreprise :
Allan, Thank you so much for your positive review. We take pride in the people working for/with us so it is wonderful when someone agrees! I have passed on your kind words to Tony. Again, happy to have you as our customer!Great Experience
Love the new doors and the new look for the house. Certainly added curb appeal. Knowledgeable sales advice and great installation.
Réponse de l’entreprise :
Thanks Tom for the positive review. We love hearing good things!Door Systems Metro Boston
120 Alexander Street
Framingham, MA
United States, 01702
Tél.: 508-433-3632
Fax: 508-626-2052
- Residentiel
- Commercial
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