Never Showed Up, Twice!!
1
13
Septembre
2016
,
Karen S
(East Falmouth, MA)
I had gone through their website for a appointment / estimate, I was called back the next day and an appointment was set up for the following Tuesday morning at 9:00 am at 9:30 am I called the office…
En savoir plus
I had gone through their website for a appointment / estimate, I was called back the next day and an appointment was set up for the following Tuesday morning at 9:00 am at 9:30 am I called the office and was told "Mark" was at a doctors appointment well I guess he forgot about my appointment he did return a call back to me 20 minutes later and we agreed upon 3:30 pm that afternoon well 3:30 pm came and gone again no show. There are other companies that would love my money and business this will not be one of them!
Réponse de l’entreprise :
Karen , I am sorry you had a bad experience . My Doctor appointment was longer than normal this morning , and this afternoon I rushed back from Framingham to meet with you and was just down the road when you called the office to cancel appointment at 3:40 .
As you can see from the other reviews and referral from your friend ,We all work hard here to do a good job for everyone . I am more than happy to meet with you . Today was an off day , not feeling well and having to go off cape and I apologize for not calling to let you know I was running late .
Thank you.
Mark
Hyannis Installation
5
09
Septembre
2016
,
Jeff H
(Hyannis, MA)
professional work done on time and as quoted.
Fisher
5
01
Septembre
2016
,
Arnold A
Garage door was installed quickly and the installer was very thorough.
A very satisfied customer.
4
22
Juillet
2016
,
Robert L
(Brewster, MA)
There was a little confusion with the initial contact with Caspersen, but, once worked out, the job estimate, the quality of the product, and the professionalism of both the salesman and installer was…
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There was a little confusion with the initial contact with Caspersen, but, once worked out, the job estimate, the quality of the product, and the professionalism of both the salesman and installer was outstanding.
X
5
14
Juillet
2016
,
CRAIG C
Spoke to office receptionist 4 times over a month... NEVER received a call back
1
01
Juillet
2016
,
Jay H
(North Falmouth, MA)
Past customer at a prior residence. Looking for repeat of prior order and no one at the company cares enough to call back. One sales person who has been given my contact info 4 times over a month and…
En savoir plus
Past customer at a prior residence. Looking for repeat of prior order and no one at the company cares enough to call back. One sales person who has been given my contact info 4 times over a month and nothing. No action. No office manager or other person willing or able to call back ever.
Réponse de l’entreprise :
Good morning Jay,
I am so very sorry that you had this kind of experience with us. Customers are so important to us and we try to do our best to meet everyone's needs. During the warm weather we have people out on vacation and we were unexpectedly short staffed. Please know that we are there if you need us . I have spoken with the salesman, Mark, who said he was waiting for an answer from you regarding sizing issues. His cell might be a better way to go: 508-274-4472.
Again, please accept my apologies in the name of the company.