Horrible experience
1
11
mai
2016
,
Patricia
,
Massachusetts
I received this e-mail earlier and opted to ignore. The installer was rude and come to find out I signed off on the wrong color door. I spoke to Damien who informed me that if I don't pay…
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I received this e-mail earlier and opted to ignore. The installer was rude and come to find out I signed off on the wrong color door. I spoke to Damien who informed me that if I don't pay yourcompany has a staff of lawyers ready to sue! I paid and washed my hands of the situation. My plumber and carpenter informed me the door is installed incorrectly and every up and down action causes damage to the door! Great job! Someone is coming to take pictures tomorrow. Ridiculous stress!
Réponse de l’entreprise :
Ms. Devine,
We have invested thousands of dollars in technology to enable us to offer our customers a quote with a written/verbal description, a color picture of the product as well as a color picture of the product on their garage, which we did in this case.
We cannot promise that problems will not occur. However, we do promise that when there is a problem, we will resolve it as quickly as possibly, as was the case here.
Thank you for contacting us at Door Systems, Inc.
Fantastic service!
Great timely communication and install
52 Roundwood-Newton
4
05
mai
2016
,
Donald
,
Massachusetts
After simple mistake ordering wrong size door, company acted fast and professionally to correct the situation. We will be happy to come back again for this excellent product.
Réponse de l’entreprise :
Thank you for taking the time to post a review. Glad everything worked out for you!
Perfect
5
25
Avril
2016
,
Marc
,
Massachusetts
No complaints and pleasant and professional
Réponse de l’entreprise :
Thank you!
Nice doors - good people
5
25
Avril
2016
,
Natalie
,
Massachusetts
Everyone at Door Systems was great! A pleasure to do business with.
Réponse de l’entreprise :
Thank you! Make sure to let the salesman know the name of the friend who referred you. We have a program where if someone buys a door and refers someone else, the first person can receive a check of $35 from us.
Was a Tight fit
5
20
Avril
2016
,
Patrick
,
Massachusetts
I have an older garage with low ceilings and other install challenges. Door systems felt up to the challenge when others were skeptical and really did a nice job.Right on schedule I might add.
Réponse de l’entreprise :
Thank you very much for your positive reply. I am glad our many years of experience shone through and we were able to take on your challenge!
