Career Opportunity > Customer Service Agent
You just looove giving great customer service and you’re comfortable in French?
You’re good at learning technical information?
You’re looking for a generous and modern company?
We have the perfect job offer for you!
Enjoy providing an exceptional customer experience as part of a professional and cohesive team? And you’re not too bad in French?
Are you looking for a generous company, both in terms of salary and benefits? A modern company, with useful technological tools that make your work easier? A company that is ahead of the curve in terms of flexible hours and telecommuting? Apply now! You'll find it all at Garaga!
- Start date: As soon as possible
- Number of positions to fill: 1
- Salary: To be discussed
- Work hours: Full time
- Telecommute/In person: Hybrid and flexible
- Schedule: Flexible
- Job status: Permanent
- Work shift: Day
Garaga, the advantages of a large company & mutual support of a close-knit team! the best of both worlds!
Small is Beautiful!
Connect quickly with people, with room to grow and challenges, yet without too much hierarchy. We get to know you as a person.
Our Customer Service Team is made up of over 20 dedicated Garaga individuals who are eager to get to know you and are committed to helping you in your new role.
DESIGNED FOR YOUR DAILY HAPPINESS AND WELL-BEING
Flexible hours: We believe in a work-life balance. It's not just something we write about to be fashionable. We know what kids are: we have them. We work with you to determine your schedule so you can be where you need to be at the right time.
Strong teamwork ethics: CS is a tight-knit group of people whose motto is “We’re there for you.” . An eagle-eyed production management expert analyzes incoming requests and makes sure that everyone gets a fair share of work. Newcomers are integrated in a carefully considered manner. When they are better known and understand all the tasks, we try to give them the ones that best suit them.
Top-notch digital tools? Everything at Garaga's CS is designed to help people do their jobs well. Intelligent phone system. Computer with 3 screens. Intranet integrating all the stages of ordering for dealers and installers. Automatic production scheduling. We've been fine-tuning our systems for 20 years, meaning you can focus on what's really important: customer relations and service.
Be Part of Something Big
Strength in numbers and experience! The Big Garaga Team, it is more then 350 people, in 3 plants (Barrie, St-Georges (QC), and Ponca City in the US). A family business that has been thinking big for over 35 years. An HR director and managers who have your work happiness at heart.
Financial health and a lot of growth. Friendly people who have given themselves tools and methods to integrate people humanly.
Entrepreneurship at its best! A corporate culture of generosity, respect, and recognition.
DESIGNED FOR YOUR HAPPINESS AND WELL-BEING BOTH NOW AND IN THE FUTURE
Generous INSURANCE: Group Insurance Plan, Medical and Paramedical Insurance, Disability Insurance, Life Insurance
TOOLS to support you in all areas of your life: Extensive Employee and Family Assistance Program (EFAP), Wellness Program, 50% financial participation in the membership fees of your favorite fitness center, etc.
MONEY for your retirement: RSP Matching Program. The earlier you think about it, the more it pays off! In addition, Garaga invests with you.
ACTIVITIES and gifts paid 100% by Garaga: Christmas activities, Annual Golf Tournament, and summer BBQs, training, 2 Garaga clothing items per year, training courses, etc.
You can see yourself with us?
As a Garaga Customer Service Agent, you will:
- Provide technical support for our residential and commercial garage doors to our dealers and installers.
- Respond to requests from our dealers and installers.
- Prepare quotes and manage claims.
- Provide technical support for our management tools and systems.
- Perform various administrative tasks to support our sales and marketing teams.
- Participate in the continuous improvement of internal processes.
Are You the Team Player We Are Looking for?
- 3 to 5 years of experience in Customer Service
- Advance-level English
- Intermediate-level French
- Degree in accounting or graphic communications management or any other relevant training
- Be a “people person” with attention to detail
- Ability to work and share information in a team
- Knowledge of Office Suite
- Experience is more important than a degree
IMPORTANT: Diversity. Inclusivity. Collaboration. Garaga is an Equal Opportunity Employer.
Work-from-Home Customer Service Agent