Career Opportunity > Customer Service Agent
Do you have experience in Customer Service?
Are you good at learning technical information and in‑house software?
This career opportunity is for you!
You enjoy providing an exceptional customer experience as part of a professional and cohesive team. You are well‑known for your strong administrative & organizational skills. You might be the team player we are looking for!
Are you looking for a generous company, both in terms of salary and benefits? A modern company, with useful technological tools that make your work easier? A family‑owned Canadian business that has strong family values and walks the talk? A company in very good financial health and experiencing a lot of growth? Apply now! You'll have it all with Garaga!
For over 35 years, Garaga has been manufacturing garage doors to meet the industry’s highest standards. We are known for the reliability and quality of our products along with the impeccable service provided by our employees.
Reporting to the Customer Service Supervisor, you will provide quality service to our dealers. This includes various tasks related to orders, quotations, technical support, and claims.
- Start date: As soon as possible
- Number of positions to fill: 2
- Position: Full‑time, Permanent
- Compensation: Based on experience
- Work Shift & Schedule: Monday to Friday, 8 AM to 4:30 PM
You can see yourself with us?
As a Garaga Customer Service Agent, you will:
- Use our in‑house system to complete order entries
- Prepare quotes and manage claims
- Respond to requests from our dealers and installers
- Provide technical support for our residential and commercial products
- Provide technical support for our management tools and systems GaragaNet
- Perform various administrative tasks to support our sales and marketing teams
- Participate in the continuous improvement of internal processes
Are You the Customer Service Agent We Are Looking for?
- Post‑Secondary Diploma in relevant field
- Experience in Customer service and/or technical support: 3 to 5 years
- Effective business communication skills - both verbal & written
- Strong administrative and organizational skills
- Knowledge of Microsoft Office Suite
- Ability to work in team
- Experience is more important than a degree
IMPORTANT: Diversity. Inclusivity. Collaboration. Garaga is an Equal Opportunity Employer.
Customer Service Agent in Barrie, Ontario
Garaga, the ADVANTAGES
of a large company & MUTUAL
SUPPORT OF A CLOSE‑KNIT TEAM!
the best of both worlds!
Small is Beautiful!
Connect quickly with people, with room to grow and challenges, yet without too much hierarchy. We get to know you as a person.
Our Customer Service Team is made up of over 30 dedicated Garaga individuals who are eager to get to know you and are committed to helping you in your new role.
DESIGNED FOR YOUR DAILY HAPPINESS AND WELL‑BEING
Strong teamwork ethics: CS is a tight‑knit group of people whose motto is “We’re there for you.” An eagle‑eyed production management expert analyzes incoming requests and makes sure that everyone gets a fair share of work. Newcomers are integrated in a carefully considered manner. When they are better known and understand all the tasks, we try to give them the ones that best suit them.
Top‑notch digital tools. Everything at Garaga's CS is designed to help people do their jobs well. Intelligent phone system. Computer with 3 screens. Intranet integrating all the stages of ordering for dealers and installers. Automatic production scheduling. We've been fine‑tuning our systems for 20 years, meaning you can focus on what's really important: customer relations and service.
Be Part of Something Big
Strength in numbers and experience! The Big Garaga Team, it is more than 350 people, in 3 plants (Barrie, St‑Georges (QC), and Ponca City in the US). A family business that has been thinking big for over 35 years. An HR director and managers who have your work happiness at heart.
Financial health and a lot of growth. Friendly people who have given themselves tools and methods to integrate people humanly.
Canadian entrepreneurship at its best! A corporate culture of generosity, respect, and recognition.
DESIGNED FOR YOUR HAPPINESS AND WELL‑BEING BOTH NOW AND IN THE FUTURE
Generous insurance: Group Insurance Plan, Medical and Paramedical Insurance, Disability Insurance, Life Insurance
Tools to support you in all areas of your life: Extensive Employee and Family Assistance Program (EFAP), Wellness Program, 50% financial participation in the membership fees of your favorite fitness center, etc.
MONEY for your retirement: RSP Matching Program. The earlier you think about it, the more it pays off! In addition, Garaga invests with you.
Activities and gifts paid 100% by Garaga: Christmas activities, Annual Golf Tournament, and summer BBQs, training, 2 Garaga clothing items per year, training courses, etc.