Limited LIFETIME Warranty
TOTAL SATISFACTION ProgramResidential door for non-commercial use
The Manufacturer offers a lifetime warranty on its insulated garage door models H-Tech Plus, H-Tech, Top-Tech, North Hatley, Eastman Estate, Standard+ and Standard 138 from the time of installation, for as long as you own the door, against rust-through due to cracking, checking or peeling of the paint finish occurring under normal atmospheric conditions, against structural failure (rendering the door inoperable) of the door sections due to delaminating of foam insulation and against all cracking or rotting of the wood end blocks. Other conditions and exceptions herein apply.
For the Eastman Estate models, the Manufacturer warrants its white PVC overlays for ten (10) years from the time of installation against discoloration and five (5) years to delaminating of steel skin.
The Manufacturer warrants the Alterna II and Alterna insulated garage doors for fifteen (15) years, from the time of installation, against rust through due to cracking, checking or peeling of the paint finish occurring in normal atmospheric conditions, against structural failure (rendering the door inoperable) of the door sections due to delaminating of foam insulation and against all cracking or rotting of the wood end blocks. Other conditions and exceptions herein apply.
The Manufacturer warrants its Garaga branded sealed glass windows for ten (10) years from the time of installation against the formation of condensation. Windows must be installed by Garaga or one of its authorized dealers. Broken glass is not covered by any warranty.
The Manufacturer warrants its Dura Plus hardware for a period of two (2) years from the time of installation against defects in workmanship or material, and one (1) year for Value Kit type.
The Manufacturer warrants that any part of the door not covered by the above limited warranty will be free from defects in workmanship and material for one (1) year from the time of installation.
This warranty extends only to the original purchaser of the door. It is not transferable. The warranty applies to residential property only and is not valid on commercial or rental property.
Pro-rated warranty on all material: the warranty will be complete the first year, and pro-rated for the following years according to the years left on the warranty. The lifetime warranty on H-Tech Plus and H-Tech doors will be considered as thirty (30) years for pro-rating calculation purpose. The lifetime warranty on models Top-Tech, North Hatley, Eastman, Standard+ and Standard 138 will be considered as twenty-five (25) years for pro-rating calculation purposes. The value of the warranty is calculated on the basic selling price given to the distributor at the time of the claim.
Warranty description
Upon the purchase of a Garaga product, the buyer accepts this warranty and agrees it is the only official warranty, thereby excluding any other representation, warranty or condition, whether written or implied, offered by whomever, except if stated in writing by an authorized Garaga Inc. agent.
These warranties are subject to the following restrictions:
- The product has not been modified or repainted by or for the consumer.
- The product has been used for its intended use under normal conditions, for individual residential use (excluding multiple residences or condominiums).
- The product has been properly installed and subject to an inspection by a Garaga Inc. agent.
- The installation of dark colour doors facing southeast, south or southwest is not recommended by Garaga. In the event of such an installation, the warranty against delamination shall be reduced by 50 % (15 years on H-Tech or H-Tech Plus, 12 years on Top-Tech, North Hatley,Eastman, Standard+ and Standard 138 ).
- Any claim must be submitted in writing to the manufacturer within thirty (30) days of knowledge of the alleged defect, and must be received by Garaga Inc. within the period of the warranty. Otherwise, the warranty shall not be honoured.
These warranties expressly exclude:
- Any costs related to the transportation of the replacement product;
- Any installation and labour charges related to the replacement product, unless it is honoured by a Garaga Inc. distributor under his own labour warranty;
- Any paint charges in the event the door had been repainted by or for the client;
- Any cost that the user of Garaga products may incur in exercising this warranty;
- Any cost resulting from an accident or any other in the event of defective materials;
- Any responsibility as to changes in models, materials, standard colours, and so on, made by Garaga Inc., and/or its suppliers since the date of purchase.
Garaga Inc. reserves the right to provide products of similar quality, but of a different colour, in order to fulfill its obligations in the event it cannot provide products of the original colour, or if in its opinion, a door of a different colour could prevent the problem from re-occuring.
The replaced product becomes Garaga's property and must be returned to Garaga Inc. at the client's expense, unless a special agreement is reached with the Garaga Inc. agent.
Maintenance done by the consumer
The Garaga product user commits to regular annual maintenance as recommended by Garaga Inc. (see Installation Guide)
This warranty is effective as of April 1st, 2007.
Pdf document: Residential Warranty